Terms

Who this agreement is with

These terms are between you and Mike Cruz LLP, 116, 8th Cross, 3rd Main, Jagdish Nagar, New Thipassandra Post, Bangalore 560075, India, GSTIN 29ABSFM1968Q1Z0, referred to here as “we”. They apply when you create an account or use CoachYantra.

What CoachYantra does

It records the facts of your coaching work and derives what follows from them: invoices, platform timesheets, an accreditation hours log, a cadence view of who has gone quiet, and a handover of transaction detail for your accountant.

What it does not do

• It is not an accountant and does not file anything. A tax rate it shows is a starting point you confirm, not advice. The export exists to hand your accountant clean detail, not to replace them.
• It does not certify your accreditation hours. It counts what you log against the rule you set. Whether a session qualifies is between you and your accrediting body.
• It does not give coaching, legal, or financial advice, and it is not a clinical or medical record system.
• It does not decide anything on its own. Calendars and imported files propose; you confirm what actually happened. Figures follow from what you attest.

Your account

Keep your sign-in details to yourself and tell us promptly if you think someone else has them. One account is one practice; the people you coach get their own access and are not account holders.

Your data is yours

You can download everything in your practice as one spreadsheet, under Setup, Subscription: the people you coach, coaching, sessions, your own notes, agreements, fees, payments and prospects. You can do this at any time while your practice is open, and for 30 days after a trial or subscription ends, even once it is locked. We do not charge to release your records, and we do not sell them or use them to advertise to anyone.

Keeping a practice costs us to store, so we do not keep an unpaid one for ever. From 30 days after a trial or subscription ends unpaid, we may delete your practice and everything in it, including what you hold about the people you coach, and it cannot be recovered. Until we do, subscribing opens it again as it was. Download anything you need to keep, such as your tax records, before the 30 days are up.

We may use aggregate, de-identified information about how the product is used to improve it. That never includes anything a person wrote.

The people you coach

You decide what to record about a coachee and you must have a lawful basis for it. We handle that information on your instructions: under the DPDP Act 2023, and the UK and EU GDPR where they apply, you are the Data Fiduciary (controller) and CoachYantra is your Data Processor. These terms serve as the data-processing terms between us.

A coachee’s private journal and their own commitments are theirs. You will not see them unless the coachee shares them, and you agree not to seek access by other means.

What you must not do

• Record what was said in a session anywhere in the product, including in your private session notes, or record a session without the consent your agreement requires.
• Upload anything you do not have the right to hold, or record anyone without consent.
• Try to reach another practice’s data, or test our security without asking us first.
• Resell CoachYantra or present it as your own software beyond the branding we provide.

Fees

• Free trial. A new practice has a 30-day free trial with everything working. You do not give payment details to start it.
• Subscription. After the trial, CoachYantra is a subscription for 12 months, paid once a year in advance, that renews each year until you cancel. The price, including GST, is shown under Setup, Subscription before you pay.
• Founding price and invitation discount. A founding member keeps the founding price for 3 years from their first paid day, while their subscription continues. A coach who joins through an invitation link from a founding member has 30% off the standard price for 2 years from their first paid day; a coach who joins through a link from such a coach has 30% off for 1 year. We tell you 30 days before a founding price or discount ends, and nothing is charged at the standard price until you subscribe at it. A founding place ends if the trial ends without a subscription, and so do its unused invitation links; a coach who already joined through one keeps their discount. An invitation link runs out after 7 days, or sooner if the founding programme closes, and each one can be used once.
• Payment. Payments are taken by Razorpay, which holds your card or bank details. We never see them.
• When a trial or subscription ends unpaid. This applies when a trial ends, when a renewal payment has not gone through by the end of the year you paid for, and when a cancelled subscription reaches the end of the month you paid for. For 7 days your practice is read-only: you can sign in, see everything, download all your data and subscribe, but not change anything. After those 7 days it is locked, and only the Subscription page opens until you subscribe; from there you can still download all your data until 30 days after the end. From then on we may delete the practice and everything in it; until we do, subscribing opens everything again as it was. While a practice is locked, the people you coach can still see their own coaching but cannot change anything, and no payment reminders are sent for you.
• Cancelling. You can cancel at any time under Setup, Subscription, with no questions asked and no reason needed. You pay for the month in which you cancel: your practice keeps working to the end of that month, and it stops renewing.
• Refunds. When you cancel, we refund the whole unused months of the year you paid for — to your original payment method, within 30 days, without your having to ask. GST is adjusted on the refund. If you cancel in the last month of your year, there is nothing left to refund. Nothing here takes away a right to a refund that the law gives you.

Availability

We work to keep the service running and will give notice of planned maintenance where we can, but we do not promise it is never unavailable. We may change features, and we will tell coaches before removing one they rely on.

Liability

Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud. Otherwise, to the extent the law allows, our total liability to you for any claim arising out of or in connection with the service is limited to the fees you paid us in the twelve months before the claim, and we are not liable for indirect or consequential loss, or for lost profit, data or goodwill.

Ending it

You can stop at any time. Download your records first: once a practice ends, it may be deleted 30 days later, as set out under Fees. We may suspend an account for non-payment or for a serious breach of these terms, and except where the law requires otherwise we will give you a reasonable chance to export before anything is deleted.

Governing law

These terms are governed by the laws of India. The courts of Bengaluru, Karnataka have exclusive jurisdiction, except that we may seek urgent or injunctive relief in any court of competent jurisdiction.

Changes

If we change these terms we will tell coaches before the change takes effect. The date at the top is when they last changed.

Contact

Notices under these terms go to coachyantra@mikecruzllp.com, or by post to Mike Cruz LLP, 116, 8th Cross, 3rd Main, Jagdish Nagar, New Thipassandra Post, Bangalore 560075, India.